Firstly, before scanning any document be sure of the following:
- The document you wish to scan is placed on a dark surface.
- There are no reflections or shadows on the document you are scanning.
- The process is carried out in a well lit area.
Once the document is scanned, relevant information is automatically extracted and displayed on your screen. You will be able to edit the information extracted manually. Once you send for verification, this information is reviewed by our IDV partner. If it doesn’t match with the information on your identity document you will fail to be verified and will be required to re-start the process.
All your data
will be deleted automatically along with the app. You will not be able to
recover any information from your previous wallet. Due to our decentralised
technology (i.e. use of blockchain) we are not storing or backing up any data.
In order to
log-in to your app, you will need to enter your personalised security code. The
app will also require your fingerprint for access. This two-factor
authentication security ensures that no one can access your digital wallet if
your phone is stolen.
Furthermore, since
we use decentralised technology, we do not store or back-up any of your data.
Therefore, if your device is lost or stolen, you will need to re-download the
KnowMeNow app and restart the upload and verification process.
Make sure:
- You have an active Internet connection.
- The KnowMeNow app has permission to access your camera.
If you do and are still unable to upload a document, please contact support at support@knowmenow.com
Make sure:
- there is enough light
- the document you are scanning is placed on a dark surface
- there are no shadows on the document you are scanning
If it is still failing, try moving your camera in and out towards the document until the document is aligned with the provided image outlines provided on the app.
Data sent, usually takes up to a maximum of 10 minutes to get verified (assuming the verification request is made during European business hours). However, due to the rigorous standards of verification IDVs uphold, this is not a fully automated process and therefore requests are handled on a case by case bases and are affected by a variety of factors such as request volumes at that time, clarity of documents provided etc.
- Check that the number you have entered is correct
- Check that you are connected to the Internet
- Try clicking the “Didn’t Receive a SMS?” on the app itself.
If you still do not receive anything, please contact support at support@knowmenow.com
- Check that the number you have entered is correct
- Check that you are connected to the Internet
- Check that your email didn’t get sent to your spam folder.
- Try clicking the “Didn’t receive an Email?” on the app itself.
If you still do not receive anything, please contact support at support@knowmenow.com
