What if the document scanner doesn’t extract my details correctly?

Firstly, before scanning any document be sure of the following:

  • The document you wish to scan is placed on a dark surface.
  • There are no reflections or shadows on the document you are scanning.
  • The process is carried out in a well lit area.

Once the document is scanned, relevant information is automatically extracted and displayed on your screen. You will be able to edit the information extracted manually. Once you send for verification, this information is reviewed by our IDV partner. If it doesn’t match with the information on your identity document you will fail to be verified and will be required to re-start the process.