Latest Update: 18 December 2018 Introduction and Scope
This Policy applies to Personal Information we collect when you use or access www.knowmenow.com, KnowMeNow mobile applications, and other services offered by KnowMeNow that refer to this policy. Personal Information is any information relating to an identified or identifiable natural person.
Our services may include the collection of Personal Information. The types of Personal Information we may collect (directly from you or from Third-Party sources) depend on the nature of the relationship you have with KnowMeNow and the requirements of applicable law.
Information Provided to us
In order to provide our services requested by you, such as registering for an account with KnowMeNow, requesting other services or information, verifying your identity through our mobile App, or contacting us directly, we may collect information from you such as (although not limited to) your name, user name, email address, telephone number(s), mailing address, account numbers, government issued identification documents (e.g., passports, driver’s license, etc.), date of birth, gender, selfie image, biometric information, IP Address, utility bills and others.
Data around your activities on our mobile app such as the way in which you interact with our applications and with the third parties on the app.
Information automatically collected
We may collect information about the Device you are using to access our services such as the computer or mobile device you use to access our Services.
We may collect information about the location of your device each time you access or use our Services or otherwise consent to the collection of this information.
Use of Collected Information
We use, and process Personal Information about Individuals who have used our services for a variety of business purposes;
We may share information about you as follows or as otherwise described in this Policy:
In order to Provide the services requested, KnowMeNow will need to verify your identity. We will pass on Personal Information about you, with your prior consent, to fulfil your ID verification requests to trusted third parties, i.e. Identification Verification Providers. KnowMeNow’s only works with third parties which we have executed appropriate contracts with.
In order to Provide the services requested, KnowMeNow will pass-on Personal Information about you, with your prior consent, to fulfil your sign-up requests with trusted third parties (vendors and service providers), selected by you, who form part of our network. KnowMeNow’s network only includes vendors and service providers which we have executed appropriate contracts with.
To improve our service and enhance its offering, we will use general non-personalised Information in order to:
Measure interest in KnowMeNow’s services;
Develop new services or improve existing services;
Ensure internal quality control;
Send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance;
Comply with regulatory requirements such as preventing potentially prohibited or illegal activities; and,
Any other administrative purposes that are related to the above and linked to serving a business purpose for KnowMeNow.
For Marketing Purposes we may use Personal Information to provide you with information about offers, products, and services that may be of interest to you. We may share such via phone, postal mail, email and similar durable mediums. You may contact us at any time to opt out/unsubscribe of the use of your Personal Information for marketing purposes as described within this Policy.
For Security purposes, we may use Personal Information for other purposes for which we have a legitimate interest, such as individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.
Retention of Data
During normal course of business, we do not hold your data beyond 24 hours or until we process the requested services from you. KnowMeNow only holds the Personal Information we receive for as long as necessary to fulfill the purposes for which it was collected, provide our services any disputes, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws or regulatory enforcement.
Your Privacy Controls
You have choices about the Personal Information we collect and how it is used.
You can manage your own data by reviewing, updating or deleting any information you keep on your KnowMeNow account.
You can manage the data you share with the vendors across our network. We do not share any of your Personal Information unless we have your prior consent to share. This request to share your data will initiate from you, not from KnowMeNow or any third parties.
You can manage your communication preferences by unsubscribing from any unwanted emails or marketing material you receive from us. You will continue to receive security or service related emails however all marketing emails may be unsubscribed from.
You may inquire as to whether we are holding or processing Personal Information about you, request access to Personal Information, and ask that we correct, amend, or delete your Personal Information where applicable. You may send an e-mail to firstname.lastname@example.org to request any of these actions.
There may be circumstances in which we are unable to provide access to you, including, but not limited to;
Where the information contains legal privilege;
Where accessing such would compromise others’ privacy or other legitimate rights,
Where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary.
If KnowMeNow determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, KnowMeNow will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
You have choices and control over our web technologies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
We work to protect your information. Security is built into our services for this purpose:
We use encryption to keep your data private both while at rest and while in transit.
Our KnowMeNow app is built with a range of security features, 2 step verification process to help you protect your account
We review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems
We restrict access to personal information to our employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Compliance and Cooperation with Regulatory Authorities
We regularly review this Policy and make sure that we process your information in ways that comply with applicable regulations.
This Policy may change from time to time. When it does, we will let you know by appropriate means such as by posting the revised policy on the website with a new “Last Updated” date. All changes will become effective when posted unless indicated otherwise. If we make any material changes we will notify you by email (sent to the e-mail address specified in your KnowMeNow account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically the website for the latest information on our privacy practices.
JiTKYC Limited, 2nd Floor, St Julians Business Centre, St Julians, Malta, STJ 3141.